Privacy & Policy

Personal Information

When you interact with our services, we may collect personal information that you voluntarily provide, including but not limited to your full name, email address, phone number, company name, job title, billing address, and any other information you choose to share through our contact forms, registration processes, or direct communication with our team.

Usage Data

We automatically collect certain information when you visit our website or use our products. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, click patterns, and other diagnostic data that helps us understand how our services are being used.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for basic functionality cannot be disabled.

We use the information we collect for the following purposes:

• •To provide, maintain, and improve our products and services, including Finards Lite, FBR Digital Invoicing & POS, and other Cystence solutions.
• •To process transactions, send invoices, and manage your account with accuracy and efficiency.
• •To communicate with you regarding updates, security alerts, technical notices, and customer support inquiries.
• •To personalize your experience and deliver content, features, and product recommendations relevant to your interests.
• •To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• •To comply with legal obligations, enforce our terms of service, and protect the rights and safety of Cystence and its users.
• •To conduct research and analysis aimed at improving our services, developing new features, and enhancing overall user satisfaction.

We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• •With trusted service providers who assist us in operating our business, such as cloud hosting, payment processing, analytics, and customer support — all bound by strict confidentiality agreements.
• •With regulatory authorities, including the Federal Board of Revenue (FBR), when required for tax compliance and digital invoicing obligations under Pakistani law.
• •In response to valid legal requests, court orders, subpoenas, or government investigations where disclosure is required by applicable law.
• •In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the business transaction.
• •To protect the rights, property, or safety of Cystence, our users, or the public when we believe disclosure is necessary.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• •End-to-end encryption for all data transmitted between your device and our servers using TLS/SSL protocols.
• •Encrypted storage of sensitive data at rest using AES-256 encryption standards.
• •Regular security audits, vulnerability assessments, and penetration testing conducted by qualified professionals.
• •Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
• •Continuous monitoring of our systems for suspicious activity and potential security threats.

While we strive to protect your information using commercially acceptable means, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with applicable data protection laws.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature of the data, the purposes for processing, applicable legal requirements, and our legitimate business interests. Once your data is no longer needed, we securely delete or anonymize it.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• •Right to Access — Request a copy of the personal data we hold about you.
• •Right to Correction — Request correction of any inaccurate or incomplete personal data.
• •Right to Deletion — Request deletion of your personal data, subject to certain legal exceptions.
• •Right to Restrict Processing — Request that we limit how we use your data in certain circumstances.
• •Right to Data Portability — Request a copy of your data in a structured, machine-readable format.
• •Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website and products may contain links to third-party websites, services, or applications that are not operated by Cystence. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by Cystence.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take immediate steps to delete that information from our servers. If you believe a child has provided us with personal data, please contact us immediately.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after any modifications constitutes your acceptance of the updated policy.